Cristina Uribe Reyes has found that it’s sometimes the upset clients and the cases that aren’t going well that offer the biggest lessons.
Not long ago, one of the Denver-area immigration attorney’s clients called her up, frustrated and angry, over a misunderstanding. Uribe Reyes had already submitted paperwork for the client by mail, but someone on the other end of an immigration hotline had told the client the documents should have been e-mailed instead. The person on the phone was wrong, but the client was worried the attorney had made a mistake.
Uribe Reyes said her gut reacti